The Illinois Department of Health has cited and fined Loft Rehab of Decatur when nursing staff failed to provide proper wound care and timely incontinence assistance to a cognitively intact resident, resulting in multiple severe pressure injuries including a Stage IV pressure ulcer with bone and muscle exposure. The facility also failed to notify physicians about the wounds, implement pressure-relieving interventions, or provide recommended treatments, causing preventable suffering and worsening of the resident’s condition.
The case involves a cognitively intact resident who was wheelchair dependent and frequently incontinent of both bowel and bladder. Despite facility policies requiring appropriate treatment for incontinence and prevention of pressure injuries, the resident developed multiple severe pressure wounds that were inadequately assessed, documented, and treated.
The resident was admitted to the facility with documented skin integrity issues, but the admission progress note indicated “skin is intact; old bruising from fall that caused hospital admission.” The resident’s Minimum Data Set assessment documented that they were “dependent for transfer and toileting, and requires substantial/maximal assistance of staff for rolling in bed” and “frequently incontinent of urine and bowel.”
About a month after admission, a nursing assistant discovered “an open area on right buttock” while providing evening care. The nurse documented cleansing the area and applying medical-grade honey, but there was no documentation that a physician or family was notified. No formal wound assessment was documented until three days later, when the wound measured 1.3 × 0.6 × 0.1 cm. Eventually this small wound had dramatically worsened, measuring 3.8 × 4.5 cm. Two weeks later, a Wound Nurse Practitioner documented it as a Stage IV pressure ulcer measuring 8.0 × 5.0 × 4.5 cm.
The resident also developed pressure injuries on both heels within three weeks of admission. These were initially documented as “blood blisters to both heels” measuring 1.2 × 1.5 cm on the left heel and 1.2 × 1.0 cm on the right heel. Despite orders for daily treatments, the facility’s Medication Administration Record showed multiple days where treatments were not documented as completed. Both heels had “leathery black eschar approximately 2.5 inches in diameter.”
The resident, who was cognitively intact, reported concerning issues with care, stating: “I put on my call light and very often the aides come in and turn off the call light and then don’t return to help me. I have bed sores and they don’t change my (adult diaper).” The resident described sitting for extended periods without incontinence care, saying “I (urinated) this morning in therapy and I have sat up in this chair since about 9:00AM without being changed.” The resident also reported a specific incident where they “had become incontinent of bowel while standing in therapy” and a nursing assistant “came to resident’s room and turned off the call light but did not clean resident.” The resident stated it was three hours before they received incontinence care.
These concerns were not isolated incidents. Facility Resident Council Meeting Minutes documented complaints of “call lights taking 30 minutes or longer to be answered” and that “staff often answer the call lights, turn the light off, say they will be back, but then never return to meet the resident’s need.”
When interviewed, the Wound Nurse Practitioner expressed significant concern, stating “I was very concerned the facility did not report the area on (resident’s) ischium until it was a Stage IV (pressure sore).” The Nurse Practitioner confirmed that the pressure ulcers were “avoidable” and that “if I had been aware of the wound on resident’s Ischium sooner I could have made recommendations and evaluated and treated before the wound became so extensive.”
The Wound Nurse Practitioner had recommended both pressure-relieving boots for the resident’s heel wounds and a special low air-loss mattress, but observations showed these interventions were not consistently implemented. A nursing assistant who regularly cared for the resident admitted being unaware of the need for pressure-relieving boots. The resident stated, “the doctor said I should have a special mattress, but I haven’t got one.”
By the time of the investigation, the situation had become critical. The surveyor observed that the “resident’s Ischium/Coccyx wound measured approximately four inches in diameter and three inches deep with malodorous yellow drainage. Muscle and bone were visible. Both heels had leathery black eschar approximately 2.5 inches in diameter.”
The situation was deemed so severe that the facility was cited for “Immediate Jeopardy”—the most serious level of violation.
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